Service Admin

Job Title: Service Admin

Location: Delta Electronics Solution Sdn Bhd (Iskandar Puteri, Johor)

About this role

We are looking for a Service Admin to serve as the central backbone for field service operations, acting as the primary bridge between service engineers, vendors, and internal business functions (Finance, Logistics, Procurement, and Warehouse).

Responsibilities

• Assist Service Engineers with site service reports, administrative tasks, and equipment documentation.
• Maintain complete records for service histories, equipment logs, warranty tracking, and vendor/equipment databases.
• Issue Purchase Orders (POs) for spare parts, consumables, and services; perform Goods Receipts (GR) upon arrival.
• Partner with Finance to verify invoices, resolve billing discrepancies, and assist with payment follow-ups.
• Manage end-to-end Return Merchandise Authorization (RMA) cases with vendors—from registration to closure.
• Coordinate inbound and outbound shipments: arrange couriers, generate Delivery Orders (DOs) and packing lists, and track deliveries.
• Work closely with Warehouse and Logistics teams to arrange equipment movements between sites, vendors, and internal facilities.
• Monitor, conduct stock checks, and maintain accurate inventory records for spare parts, service tools, and office supplies.
• Raise replenishment requests/POs to maintain optimal stock levels for field service support.
• Oversee proper storage, clear labeling, and controlled issuance of tools and spare parts to engineers.
• Serve as the main administrative focal point for vendors (quotations, POs, deliveries, RMAs).
• Drive smooth daily operations by communicating effectively across Finance, Logistics, Procurement, Warehouse, and Engineering teams.
• Compile monthly service admin reports covering RMA, PO/GR, shipment, and inventory statuses.

Requirements

• Diploma or Bachelor’s Degree in Business, Supply Chain, Logistics, Engineering, or related fields.
• At least 2 years of experience in Service Admin, Field Service Coordination, Engineering Support, or Logistics/Procurement.
• End-to-end experience in PO issuance, Goods Receipt (GR) processing, invoice verification, and full-cycle RMA management.
• Practical logistics background in preparing DOs, packing lists, courier bookings, inventory stocktaking, and tool/parts issuance.
• Proficiency in ERP/CRM systems (e.g., SAP, Oracle, MS Dynamics) and advanced MS Office skills (specifically Excel for data tracking and monthly reporting).
• Written and spoken fluency in English and Bahasa Malaysia to liaise confidently with vendors, field engineers, and internal departments.
• Meticulous attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment.

Apply Now!

All qualified candidates are welcomed to apply, and for more details about Delta Electronics please visit www.deltathailand.com