Service Admin Coordinator

Job Responsibilities:

l  Own strong accountability to follow up the Purchase Order in timely manner for customer billing closure.

l  Manage the Trade Order Backlog with minimum supervision and deliver consistent results.

l  Ability to handle customer onsite requests via telephone and mail. Provide prompt response with resourceful skills and able to provide solution to meet both customer and organization’s expectation.

l  Provides administrative support for the Service Contact Center, including call management, document creation and office automation.

l  Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

l  Responds to customer inquiries, acts as liaison with other internal business groups.

l  Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.

l  Strong planning and organization skills.

l  Knowledge of Microsoft Office Suite and relevant SAP modules.

l  Effective and concise communication skills – verbal, written and listening (English).

l  Possesses full accountability to execute all the assigned task.

l  Provides substitute support to the scheduling team in handling customer facing issues, managing the scheduling Agilent Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain Agilent and other applicable instruments, when necessary.

Job Requirements:

· Bachelor's Degree or equivalent

· Post-graduate, certification, and/or license may be required

· Generally, requires minimum of 2 – 3 years of working experience

Benefits:

• AWS
• Yearly increment
• 5-day work week
• 14-day Annual Leave
• Medical and Dental Claim
• Work Injury Insurance