Service Admin (Service & Maintenance)

The role

We are seeking an organized, proactive, and detail-oriented Service Admin to join our Service & Maintenance Department. In this role, you will serve as the backbone of our administrative operations—coordinating service schedules, supporting technicians, managing service documentation, and ensuring seamless communication with clients and sub-cons.

Key responsibilities

1. Service Coordination

a) Serve as the main point of contact for client service inquiries and service status updates

b) Dispatch service teams (in house Technician & Sub-con) efficiently to client sites

2. Service Documentation & Data Entry

a) Prepare, issue, and archive Service Reports, Job sheet, Purchase Orders (POs), Quotations if any

b) Determine and do records whether parts or outlets covers are under warranty or non-warranty

3. Departmental & Inventory Support

a) Liaise with Inventory Dept for parts sourcing, and follow up on orders - to ensure parts are availability for sub- con and in-house technicians

b) Work closely with the Finance / Accounts department to ensure timely invoicing of completed service jobs and follow up on outstanding bills

c) Maintain organized filing systems for related department records

What we're looking for

1. Minimum education required : Diploma / STPM / Certificate in Business Administration, Office Management, or related fields
2. Good verbal and written communication skills (Bahasa Melayu and English)
3. Good attitude with interpersonal skills (the ability to interact with clients, technicians, and sub-contractors)
4. Proficiency in Microsoft Office (Excel, Word, Outlook) and basic administrative software
5. A positive and proactive attitude, with a willingness to learn and grow within the company

What we offer

1. Staf Medical Claim
2. GPA insurance coverage
3. Yearly increment & Bonus
4. Company Handphone will be provided
5. Company T-Shirt
6. Free Parking
7. Weekend Allowance (work only once a month remotely)