VISMAY INTERNATIONAL CORP.
Service Admin Staff
1 month ago
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Important information
Contract type:
Permanent
Location:
Taguig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
14 September 2026
What they need
About the role
Service Center Staff is responsible for attending and handling customer transactions on diagnose/repair, replacement, and coordination while maintaining appropriate service levels in the assigned Aftersales areas and ensuring smooth execution of assignments.
Key responsibilities
- Assist walk-in customers, answer phone inquiries, and respond to emails/SMS professionally
- Provide accurate and timely information to customers, addressing their needs and concerns with professionalism and empathy
- Escalate complex issues to the appropriate teams for resolution, ensuring seamless customer journeys
- Ensure that processes are met within the service level agreement and coordinate with technicians and/or other stakeholders for follow-ups
- Perform administrative duties such as data entry and reporting
About you
- Senior High school degree or higher
- 6 months to 1 year of experience in customer service, preferably in a tech or service center environment
- Good consumer electronics industry knowledge
- Excellent verbal and written communication skills
- Customer focus mindset
- Experience in handling high level escalations
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