Service Administration Assistant

We are seeking a motivated and organised Service Contact Advisor / Service Administration Assistant to join our busy service team. This position has become available due to the retirement of our current team member.

This is an excellent opportunity for someone with previous experience in a Service Advisor, Service Contact or Service Administration role. We also encourage applications from automotive based tradesman who are looking to transition off the tools and take the first step towards a leadership role.

As the key point of contact between our customers and the workshop, you will play a critical role in ensuring service jobs are managed efficiently from start to finish. You will liaise with customers, coordinate workshop activities, maintain service documentation, and support the service supervisor in the day-to-day operation of the service department.

Key Responsibilities

• Answering customer enquiries via phone and email
• Scheduling service, repair and inspection work
• Maintaining regular communication with customers throughout the service process
• Preparing quotations, job cards and invoices
• Assisting with workshop scheduling and workload coordination
• Maintaining accurate service records and administration systems
• Supporting the Service Supervisor and workshop team with operational requirements
• Delivering a high standard of customer service and professionalism at all times

About You

To be successful in this role, you will have:

• Previous experience as a Service Contact Advisor, Service Administration Assistant, Service Advisor or similar position
• Alternatively, a mechanical trade background and a desire to progress into a leadership-focused role
• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Sound computer skills, including Microsoft Word and basic Microsoft Excel
• The ability to work effectively within a fast-paced team environment
• A proactive, positive and customer-focused attitude

Additional Requirements

As part of our recruitment process, shortlisted candidates will be required to complete an aptitude assessment focused on:

• Written communication skills
• Verbal communication skills
• Computer literacy
• Microsoft Word proficiency
• Basic Microsoft Excel proficiency
• Available to work Mon-Fri 7.30am to 4.00pm and other times as required.

Why Join Us?

This is a busy and rewarding role within a fast-paced service department and is ideally suited to an individual who enjoys working under pressure, managing multiple priorities, and being an integral part of a high-performing team.

Training and support will be provided to help the successful candidate develop their skills and build a long-term career within our organisation.

If you're ready to take the next step in your career and thrive in a dynamic service environment, we'd love to hear from you.

Apply Now

Applications can be directed to:
Greg Cox – Branch Manager

[email protected]