Service / Administration Assistant

What's in it for you?

• Join a growing global MedTech company with a genuinely meaningful purpose
• A varied coordination and administration role with opportunities to grow and specialise
• Bring your Service Administration or Scheduling experience into the MedTech industry - industry experience is not essential
• Or, if you're a recent Health Science graduate, build valuable commercial and administrative experience in a fast-growing healthcare environment

Our client is a global MedTech company that has been developing and manufacturing innovative medical technology products for more than 35 years.

Based at their new office in Lane Cove West, you'll provide administrative and coordination support across a growing team spanning Operations, Service, Finance, Sales and Marketing.

The Role

This is a permanent, full-time, office-based role offering plenty of variety and the opportunity to build a long-term career within a growing MedTech business.

We're open to candidates from a range of backgrounds. You might be an experienced Service Administrator, Service Coordinator or Scheduler looking to transfer your skills from industries such as engineering, facilities, construction, HVAC, automotive or other field-service environments.

Alternatively, you may be a recent Health Science graduate with some customer service or administration experience who is looking to take your first step into the MedTech industry.

The role will provide broad administrative support across the business, with the opportunity to develop exposure and specialisation in key areas.

Your duties will include:

• Provide general administrative support to management and teams across the business
• Coordinate meetings, appointments, events and team travel
• Coordinate service bookings and maintain accurate service records and documentation
• Liaise with customers and internal teams to support effective service delivery
• Assist with processing invoices and purchase orders
• Prepare quotes and sales-related resources
• Maintain databases, contact lists and mailing lists
• Assist with social media updates and other marketing activities
• Support the Finance, Operations, Service, RAQA, Sales and Marketing teams with day-to-day administration

About You

We're looking for someone who is organised, proactive and enjoys keeping things moving. You may come from one of two backgrounds:

Service Administration / Scheduling

• Experience in Service Administration, Service Coordination or Scheduling
• Experience in a field-service or blue-collar environment such as engineering, facilities, construction, HVAC, automotive or similar would be highly regarded
• Confident coordinating multiple jobs, bookings, customers and internal stakeholders
• Strong attention to detail and the ability to keep accurate records
• Comfortable working in a fast-paced environment where priorities can change

Health Science Graduate / Early Career

• A recent degree in Health Science, Biomedical Science, Medical Science or a related discipline would be highly regarded
• Some customer service, administration or coordination experience
• A genuine interest in healthcare and Medical Technology
• Strong communication skills and a willingness to learn the commercial side of the MedTech industry

For either background, you'll also bring:

• Excellent verbal and written communication skills
• Strong organisational and time-management skills
• A high level of attention to detail
• A proactive, can-do approach and willingness to take ownership
• The ability to work collaboratively while managing your own responsibilities
• A genuine interest in building a career in the MedTech industry
• The ability to work on site 5 days per week initially, with potential for some hybrid flexibility in the medium to long term

If you're looking for a role where you can use your existing coordination skills or build your career in MedTech, we'd love to hear from you.