Service Administration Officer

Who we are:

We are an IT service company with a friendly team atmosphere. At the cutting edge of Dell, Microsoft and cloud technologies we help our diverse customer base keep up to date with the latest technology and security solutions. Conveniently based in Adelaide, this position offers the opportunity to work closely with our local team while supporting customers across Australia.

We are a stable, solid technology services company who prides itself on its people and our relationships with our customers. Our customers range from small all SaaS solutions to large multi-site environments with a hybrid of on-premises and cloud infrastructure and our team have the opportunity to work across all layers of these environments.

What we offer:

• A friendly team environment with a strong support network
• Cost price on products from suppliers
• Opportunities for professional development and career growth.
• A varied and engaging role with no two days the same.

The Role:

We are seeking a highly organised and customer-focused Service Administration Officer to join our growing team. This role is ideal for someone who enjoys working in a fast-paced environment, coordinating multiple tasks, and providing exceptional support to both customers and internal teams.

Our goal is to find someone who fits well with our team and who has a proven track record.

What the Role entails:

• Schedule and coordinate staff jobs, appointments, and service bookings.
• Act as a primary point of contact for customer enquiries and service requests.
• Manage customer accounts, records, and contact information.
• Process service orders, renewals, and licensing requirements.
• Monitor and update customer service tickets and job statuses.
• Prepare quotes, invoices, and supporting documentation as required.
• Liaise with customers, technicians, suppliers, and internal teams to ensure timely service delivery.
• Maintain accurate records within CRM and business management systems.
• Track contract, warranty, and licensing renewal dates.
• Generate reports and assist with operational administration tasks.
• Ensure compliance with company policies and service procedures.

Personal Attributes and qualifications:

• Excellent communication and interpersonal skills
• Possess a genuine interest in furthering your skills
• Experience in desktop support of standard operating systems, back-office applications and Microsoft Office
• Strong administrative and organizational skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple tasks and priorities.

Highly regarded:

• Ability to contribute and work effectively as part of a team and work autonomously where required.
• Previous experience in administration, customer service, service coordination, or a similar role.
• High attention to detail and a commitment to accuracy.
• Possess a cheerful and friendly disposition that is maintained under pressure
• The ideal candidate will be able to accommodate an 8:00am start time.

Please Note:

Must be an Australian resident living in the Adelaide region.

All applications to include a cover letter emailed to [email protected].

Applicants will only be contacted should they match the criteria.

No agencies please. We do not require assistance for this role. Thank you.