Service Administration Officer

Service Administration Officer

ARA Electrical

Join a Leading Electrical & Infrastructure Contractor

ARA Electrical is seeking a highly organised and proactive Service Administration Officer to join our growing team. This role is critical in supporting our Service & Maintenance division, ensuring the smooth coordination of technicians, customer communications, work orders, invoicing, and reporting activities.

If you're an administration professional who thrives in a fast-paced environment and enjoys working with customers, field personnel, and project teams, we'd love to hear from you.

About ARA Electrical

ARA Electrical delivers electrical, communications, high voltage, renewable energy, and infrastructure solutions across commercial, industrial, government, utilities, and data centre sectors throughout Australia. With a strong reputation for safety, quality, and customer service, we continue to invest in our people and provide long-term career opportunities.

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Key Responsibilities

• Coordinate and schedule service technicians and maintenance works
• Manage customer service requests and work order administration
• Prepare purchase orders, and service documentation
• Process invoices and assist with customer billing enquiries
• Maintain service records, asset registers, and compliance documentation
• Liaise with customers, suppliers, subcontractors, and internal stakeholders
• Assist with monthly reporting and administrative support
• Support the Service Manager and broader operations team

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About You

To be successful in this role, you will have:

• Previous experience in an administration, service coordination, or customer service role
• Strong organisational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to prioritise multiple tasks in a dynamic environment
• Strong computer skills, including Microsoft Office Suite
• Experience using ERP, service management, or maintenance systems will be highly regarded
• A positive attitude and team-focused approach

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What's on Offer

Benefits

• Secure, full-time position
• Career progression opportunities within a national organisation
• Supportive and professional team environment
• Ongoing training and development
• Employee Assistance Program (EAP)
• Modern office environment
• Diverse and challenging work across multiple industries

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