Service Administrator & Coordinator

About the role

Based in the Auckland office, the Service Administrator & Coordinator provides administrative and operational support across service and compliance functions primarily for the Northern region, ensuring the timely and efficient delivery of fire protection services, including Building Warrant of Fitness (BWoF), remedial and service minor works requests. The role supports the business in meeting regulatory obligations under the Building Act, maintaining accurate compliance records, coordinating service delivery, and liaising with clients, councils, and field staff. This position also provides support and coverage to other service branches as required, ensuring continuity of operations. The role is vital to maintaining high-quality service outcomes and upholding South Pacific Fire Protection's reputation as a leading fire protection provider.

Key responsibilities

• Maintain and update site compliance schedules
• Enter new sites and contracts into Uptick accurately, including CS numbers, anniversary dates, and IQP details
• Coordinate BWoF renewals, ensuring timely collection and review of Form 12As from external IQPs
• Generate Form 12As and Form 12s for SPFP-controlled systems and obtain required sign-offs
• Maintain records of specified systems and inspection documentation for a minimum of 7 years
• Upload, review, and publish inspection reports and Form 12A documents in Uptick
• Receive, log, and manage incoming reactive service requests from clients
• Schedule technicians and allocate resources for urgent works
• Ensure reactive jobs are correctly recorded, actioned, updated, and closed in Uptick
• Communicate with clients regarding job timeframes, progress, and completion

About you

• Previous experience in building compliance administration
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to manage competing priorities and deadlines
• Professional and calm manner
• Strong organisational and time management skills
• Team-oriented, supportive and positive attitude
• An ability to self manage

About us

South Pacific Fire Protection Group Limited is a leading fire protection provider.