Service Administrator

Service Administrator | Full Time Permanent | Adelaide

We're looking for a Service Administrator to join our Adelaide branch. You'll support the Workshop & Road Supervisors with service paperwork, timesheets, job costings, and customer enquiries, ensuring everything is accurate and completed on time. Reporting to the Service Manager, you'll help keep daily operations running smoothly.

Some of our Benefits:

• 🌴 5 days anniversary leave on top of your 4 weeks
• 🕘 9-day fortnight or monthly day off
• 📈 Training, development, and opportunities to advance your career
• 🎁 United Rewards: employee discounts you'll use
• 🤝 Supportive Culture: EAP
• 🏢 Be part of a national company with a proven track record

About you

• Ability to work confidently and independently
• Strong written and verbal communication skills
• Proficient computer skills with accurate data entry and typing
• Collaborative team player with strong interpersonal skills
• Professional presentation and a friendly, confident phone manner
• A Certificate II or III in Business Administration (advantageous)

What will you be doing?

• Ensure all service paperwork uploaded and correct
• Entering service estimations requests from customer, updating of live spreadsheet, sending of estimations to customer.
• Ensure all technician timesheet's are processed and correct in a timely manner
• Ensure job costings are completed accurately and on time to support prompt invoicing
• Direct and manage customer enquiries regarding service and aftermarket matters efficiently
• Maintain petty cash
• Maintain all service-related folders/registers and email boxes and ensure actioned promptly
• Maintain accurate customer records and ensure new customers are entered into the system
• Raise call numbers as required and ensure WIP is managed

About United

Join one of Australia's largest privately-owned forklift and access equipment companies, a respected industry leader with a strong national presence and an exciting future. With over 500 employees, 18 branches across the country, and exclusive dealership rights for global brands like Caterpillar, Konecranes, and Haulotte, we're proud to be at the forefront of our industry and continuing to grow.

For more information visit www.unitedequipment.com.au