Service Administrator

About the Role

We are seeking an organised and dependable Service Administrator to support service records, customer enquiries, scheduling, data entry, and general administration.

You will update service information, maintain spreadsheets, process documents, coordinate routine appointments, and assist technical colleagues with accurate administrative support.

Previous engineering or alternative-fuel experience is helpful but not essential. Training on company systems, procedures, and technical terminology will be provided.

Why Join Us?

Industry Experience

Gain practical experience supporting alternative-fuel, engineering, and technical service operations.

Training Provided

Receive guidance on service records, scheduling procedures, documentation, and internal systems.

Career Development

Build transferable skills in administration, data processing, customer support, and technical services.

Professional Environment

Work alongside technical and operational colleagues within a collaborative workplace.

Key Responsibilities

• Enter and update customer and service information
• Maintain service records, spreadsheets, and digital files
• Schedule routine service appointments and activities
• Prepare service forms and administrative documents
• Update equipment and customer account information
• Monitor outstanding service requests
• Respond to routine customer enquiries
• Check documents for missing or incorrect information
• Prepare basic activity and service reports
• Maintain engineer schedules and appointment records
• Organise technical and customer documentation
• Scan, upload, and archive service records
• Coordinate routine information with technical teams
• Maintain supplier and customer contact details
• Handle business and customer information confidentially
• Support general data-entry and office administration when required

What We Are Looking For

Experience

• Previous experience in administration, data entry, customer service, retail, or office support is helpful but not essential
• Applications from career starters and candidates changing industries are welcome
• Experience in engineering, energy, automotive, or technical services is beneficial but not required

Skills

• Strong attention to detail and accuracy
• Good computer and keyboard skills
• Comfortable using Microsoft Word, Excel, and email
• Good organisation and time-management abilities
• Clear written and verbal communication
• Ability to enter and review information accurately
• Willingness to learn technical terminology and service systems
• Ability to follow procedures and meet deadlines
• Professional approach to customer communication
• Responsible handling of confidential information
• Ability to work independently and as part of a team

Education

• GCSEs or equivalent qualifications are preferred
• A university degree is not required
• Relevant administrative, customer-service, technical, or practical experience will be considered

Pay: £26,000.00-£29,000.00 per year

Benefits:

• Company events
• Company pension
• Employee mentoring programme
• Paid volunteer time
• Shuttle service provided

Work Location: In person