Service Administrator

Service Administrator

Temper Troops Air Conditioning & Refrigeration

Burpengary East, Brisbane QLD | Full-time

We’re looking for someone who gets things done.

We’re looking for a business-minded, organised and proactive Service Administrator to take ownership of the day-to-day running of our service department.

This is more than an admin role. You’ll be the link between our customers, technicians, suppliers and management, making sure jobs keep moving and everyone is looked after.

What You’ll Do

• Coordinate and schedule service technicians
• Manage customer calls, bookings and enquiries
• Keep customers updated and deliver great service
• Make sure technicians have what they need to get the job done
• Monitor jobs from booking through to completion
• Organise parts, materials and repairs
• Prepare quotes, reports and invoices
• Follow up outstanding quotes and jobs
• Manage maintenance schedules and recurring work
• Identify problems and sort them before they become bigger problems
• Maintain the efficiency and profitability of the service department

We’re Looking For

Someone who:

• Takes ownership and gets things done
• Is organised and can handle a busy workload
• Is confident dealing with customers and tradies
• Is a good problem solver and doesn’t need constant direction
• Can work autonomously or as part of a team
• Communicates well and works well under pressure
• Has a positive, can-do attitude

Experience in HVAC, electrical, plumbing, construction, trades or service coordination is highly regarded.

Experience with Simpro or similar job management software is a bonus.

What Success Looks Like

You’ll know you’re doing a great job when:

• Technicians are organised. Customers are happy. Jobs keep moving. Quotes get followed up. Problems get sorted.

Most importantly, we want you to become the person everyone knows will get it done.

What We Offer

• Full-time position with a growing business
• Genuine ownership of the service department
• Great team culture and down-to-earth environment
• Long-term career opportunity
• The chance to make a real impact as Temper Troops continues to grow

If you’re a go-getter, problem solver and natural organiser who wants more than just a desk job, we’d love to hear from you.