Service Administrator

About Us:
Northernair Pty Ltd is a leading air conditioning and mechanical services company servicing the Northern Rivers region. Established for over 30 years and based in Lismore, we employ more than 25 staff and continue to grow.

We deliver high quality HVAC solutions across commercial, industrial and residential projects with a strong focus on reliability, innovation and customer satisfaction. Our team culture is professional, supportive and performance driven.

We value diversity and are committed to creating an inclusive workplace where people can grow and succeed.

The Role:
We are seeking a proactive and highly organised Service Administrator to support our Service Department.

This role is critical to ensuring the smooth coordination of technicians, service calls and customer communication. You will be the central link between customers, technicians and management, helping maintain efficient day to day operations.

This is an excellent opportunity for someone looking to build a long term career in a stable and growing industry.

Key Responsibilities:

• Schedule and dispatch service technicians efficiently
• Coordinate daily service runs and manage technician calendars
• Respond to customer enquiries and provide timely updates
• Maintain accurate service records and job documentation
• Process service reports, invoices, and administrative paperwork
• Assist the Service Manager with reporting and performance tracking
• Support inventory coordination and parts ordering
• Liaise with internal departments to ensure seamless project delivery
• Maintain professional communication with customers and staff

About You:

• Highly organised with strong attention to detail
• Confident communicator with excellent customer service skills
• Able to prioritise tasks in a fast paced environment
• Proficient in Microsoft Office, particularly Excel and Word
• Previous administration or customer service experience preferred
• Experience in HVAC, trades or service based industries advantageous but not essential
• Positive attitude with willingness to learn and grow

What We Offer:

Salary commensurate with experience and skill level

Structured training and development

• On the job training in HVAC systems and service operations
• Exposure to mechanical services projects and industry compliance
• Training in service management software and reporting systems
• Opportunity to develop leadership and coordination skills

As Northernair continues to grow, we prioritise internal development and promotion.

Supportive team environment

You will work in a collaborative office environment with experienced technicians, project managers and leadership support.

How to Apply:
Please submit your resume and cover letter via email to [email protected]

Applications will be treated confidentially.

Applications close Friday 18th September 2026.