Service Administrator

Manage the administrative work flow and paperwork for the Service Department.  Assist the Service Location Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Opens work orders as directed by the Service Location Manager and reviews work orders for completeness and accuracy prior to customer billing

• Assists with the development and implementation of training of service personnel and may complete performance reviews of service staff

• Assists in the implementation and management of the Service Department’s processes and procedures

• Supervises Service Clerks in daily job responsibilities

• Handles customer calls and schedules Service Technicians

• Updates customer profiles using equipment, hours, or other information from the customer work orders

• Assists Service Clerk in creating and transferring JD LINK accounts

• Prepares Service Technician efficiency reports

• May assist with Service Technician learning paths

• Processes warranty and product improvement claims including the computation of charges, submission and follow-up

• May assist the Service Location Manager in developing, implementing and managing processes and procedures

• Understands and ensures adherence to corporate and customer data policies

• Follows all safety rules and regulations in performing work assignments

• Performs other duties as assigned

• 3+ years’ experience as a Service Clerk or equivalent

• Ability to lead and motivate others

• Basic knowledge of accounting practices

• Willingness to learn and work hard

• Ability to use standard desktop load applications such as Microsoft Office and internet functions, including Lasseter business systems

• Knowledge of Deere and competitor equipment, and other allied products

• Ability to work extended hours and weekends and willingness to be on-call 24/7

• Knowledge of office procedures

• General understanding of mechanical/technical terms is preferred

• High School Diploma or equivalent experience