Service Administrator

Job Title: Automotive Service & Rental Administrator

Location: Avonmouth BS11

Job Type: Full-time, Monday – Friday 8am – 5pm

Salary: £26,500pa

About Pearce Bros

At Pearce Bros, we pride ourselves on providing high-quality vehicle rental, sales, and workshop services. As a trusted name in the automotive sector, we are dedicated to offering exceptional service to our customers, whether they are renting a vehicle or booking in for maintenance and repairs.

The Role

We are looking for an organised, welcoming, and proactive Admin / Receptionist to join our busy team. As the first point of contact for Pearce Bros, you will play a key role in delivering a top-tier customer experience, managing incoming enquiries, and keeping our day-to-day rental and workshop administration running smoothly.

Key Responsibilities

• Front Desk & Call Management: Act as the face and voice of Pearce Bros—answering incoming calls promptly, greeting visitors, and handling customer queries in a polite, professional manner.
• Vehicle Rental Administration: Manage customer bookings, handle check-ins and check-outs using our fleet/rental management software, process hire agreements, and handle customer payments.
• Workshop Coordination: Use workshop management software to schedule service or repair appointments, input customer/vehicle details, and assist with job cards and invoicing.
• General Office Administration: Maintain accurate digital and physical records, update customer information, handle incoming/outgoing post, and assist the broader branch team with administrative duties.

What We Are Looking For

• Experience: Automotive, vehicle rental, or workshop background is highly preferred.
• Tech-Savvy: Comfortable using specialised management software (e.g., rental or garage management systems) alongside standard Microsoft Office / Google Workspace applications.
• Communication Skills: Excellent verbal and written communication skills with a friendly, customer-focused phone manner.
• Organization: Ability to multitask, prioritize duties, and stay calm and organized in a fast-paced environment.
• Attention to Detail: High accuracy when processing rental documentation, customer data, and financial transactions.

Why Join Pearce Bros?

• Competitive salary and performance perks.
• Friendly, supportive work environment.
• Opportunities to grow your skills within the automotive industry.
• 28 days paid leave per year (inclusive of bank holidays)
• Company Bonus Scheme

How to Apply

If you have a background in the automotive sector and love delivering great customer service, we’d love to hear from you!

Pay: £26,500.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Work Location: In person