Service Administrator

Service Administrator

Heavy Automatics & Hydraulics is a reputable leader in the heavy vehicle automotive industry.

Due to continued and sustainable growth, we are currently seeking a customer-oriented full-time Service Administrator to join our team in Prestons, Sydney.

If you possess excellent communication skills, and thrive in a fast-paced environment, this is an exciting opportunity to further develop your career.

About the company

Heavy Automatics is Australia’s largest independent Allison Transmission Distributor with five branches across Australia, the Heavy Automatics Group was established in 1990 & comprises of HA Parts, Heavy Automatics & Heavy Hydraulics.

Allison Transmission is the world’s largest manufacturer of fully automatic transmissions for medium and heavy-duty commercial vehicles and is a leader in hybrid-propulsion systems for city buses.

As a privately owned company, Heavy Automatics places a strong emphasis on employee training, ongoing support, and skills development. The company is committed to helping every employee reach their full potential by providing opportunities for continuous learning, professional growth, and career advancement.

Heavy Automatics is a fast-paced growing business & its success is attributable to the company's focus on outstanding customer service, innovation, dedication, and its knowledgeable people.

About the role

• Provide the first point of contact for the Branch in a warm and friendly customer focused manner.
• Managing inbound calls.
• Manage the service administration process from scheduling a service call through to processing of customer invoicing.
• Liaise with customers, team members and mechanics.
• Various associated administration & customer service duties.
• Accounts duties including entering/reconciling accounts, chasing debtors and maintaining records.
• Helping to drive the high quality of financial management required for the high performing branch. (Knowledge of SYBIZ software an advantage)
• Parts sales to customers
• Assist other areas of the business when required.
• Full time, permanent position

About you:

• Previous experience in a similar role
• Service experience preferred
• Professional, friendly and able to build rapport with our customers
• Administration and accounting experience
• Exceptional customer service skills
• Exceptional communication skills, both verbal and written
• Highly motivated and well-organised, with superior administration and problem-solving skills
• Ability to work within a team and independently
• Basic mechanical knowledge

The Package

On the job training will be provided to the successful candidate and remuneration will be negotiated based on your experience.

To Apply

If you are looking for full time work (Monday to Friday) and possess the experience required, then please apply by forwarding a Cover Letter & Resume to Nicole Neville at [email protected]

We reserve the right to start the recruitment process prior to the closing date. Please note that only the shortlisted candidates will be contacted. Only people with the right to work in Australia may apply for this position.