Service Administrator

About the Opportunity
Due to growth, Swanson Industries is looking for an additional Service Administrator to join our Lambton team. If you thrive on structure, love clear processes, and take pride in keeping things organised and running smoothly, this role is for you.

You'll be a key part of a busy workshop environment, working alongside the Production Team and workshop personnel to keep jobs moving and administration accurate from start to finish.

Why Swanson Industries?

• Career development opportunities
• Access to our employee benefits program
• Supportive and professional work environment
• Work for an industry leader
• 8 weeks paid parental leave
• A robust focus on work, health and safety through our "Home Safely Every Day" program
• An inclusive culture and access to our Women's Lead Network

Your Tasks

• Raise jobs, purchase orders, invoices and job data in the ERP
• Monitor and follow up parts ordering, keeping the team informed throughout
• Maintain service job records, timesheets and quality assurance documentation
• Prepare customer WIP sheets and liaise with the Sales Manager
• Work closely with Account Managers, Production and Workshop teams
• Support payroll queries related to service team timesheets

About You
You are someone who genuinely enjoys bringing order to a busy environment. You follow processes, spot discrepancies before they become issues, and take pride in consistent, accurate work.

You will also bring:

• Strong administration and data entry skills
• Excel capability and ideally ERP system experience
• Clear and confident communication with internal and external stakeholders
• A proactive, detail-oriented approach to everything you do

About Us
Swanson Industries stands as an eminent leader, driving innovation in hydraulic cylinder manufacturing, hydraulic repair, and surface technologies. Our commitment to excellence has earned us a reputation for delivering top-tier services across production facilities in the Hunter Valley and Mackay regions.

Swanson is part of Questas Group and is committed to fostering a diverse, inclusive workplace and ensuring everyone goes Home Safely Every day.

If this sounds like the role for you then we would love to hear from you!