Service Administrator

Why Johnson City Kubota

Johnson City Kubota is locally owned and part of a dealership group that consistently ranks among the top 5% of Kubota dealers nationwide. We are looking for someone who is teachable, takes ownership, supports the team, and wants to build a long-term career with a growing dealership.

As a Service Administrator at Johnson City Kubota, you will help keep service paperwork, warranty claims, and insurance claims accurate, organized, and moving forward

You will work with service managers, service writers, technicians, and parts personnel to gather information, enter data, upload documentation, submit claims, and follow each claim through completion. Previous dealership experience is helpful, but not required. We are willing to train a strong administrative candidate who is organized, dependable, and willing to learn.

Responsibilities

· Prepare and submit manufacturer warranty claims and equipment insurance claims

· Upload photos, repair documentation, and supporting information

· Enter information into dealership, manufacturer, and insurance systems

· Review repair orders and paperwork for missing or incomplete information

· Write clear basic descriptions and administrative notes for claims

· Track open claims, follow up on missing information, and keep paperwork current

· Work with service, technicians, and parts personnel to obtain required information

· Maintain accurate records and assist with warranty parts-return documentation as needed

Qualifications

· Highly organized, detail-oriented, dependable, and consistent with follow-through

· Comfortable using computers, entering data, and learning new software and online portals

· Able to manage multiple open tasks without losing track of details

· Clear written and verbal communication skills

· Willing to follow a defined process and learn basic equipment and repair terminology

· Administrative, clerical, data-entry, accounting-support, warranty, insurance, or dealership experience preferred

· Equipment, agricultural, construction, automotive, powersports, or dealership experience helpful but not required

· High school diploma or GED

Compensation

$40,000-$45,000 expected total annual compensation (base + incentive/commission)

Schedule

Monday-Friday, 8:00 AM-5:00 PM; rotating Saturdays, 8:00 AM-2:00 PM; closed Sundays

Benefits

· 401(k) with employer matching and profit sharing

· Health, dental, vision, and life insurance

· Paid time off and paid holidays

· Employee discount program on parts, service, and equipment

· Local ownership, on-site leadership, paid training, and career development opportunities

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person