Service Administrator

A well established business in the Electrical and Data industry, ARA Technologies is a member of the ARA Group of Companies, with a focus on critical power and communications. We are proud to service a broad range of blue-chip customers across Australia and New Zealand.

This is an exciting opportunity to start with a company that is growing and has excellent clients. The office is based in Rydalmere. This highly respected industry leader is seeking a dynamic Service Admin to join their close-knit team.

Duties and Responsibilities:

• Provide daily operational and administrative support for all Service Contracts and ad-hoc Client request with specific reference to achieving agreed SLA’s;-
• Includes managing the job life cycle for Service Contracts and ad-hoc Service requests from initial notification through to completion.
• Updating all Customer Portals as required
• Generate accurate Job Cards for NSW Field Staff & Work Orders for sub-contractors nationally
• Order materials, stock & transportation as required by the works in progress
• Ensure all accurate information and documentation is updated in the Job Management System
• Accounts payable for all Service Works
• Monitor and report on SLA’s, meeting, and exceeding customer requirements
• Assist in the assembly of customer and field staff documentation, as required
• Accurately record all external contract costs
• Stock Inventory co-ordination and reporting, as required

Skills and Qualifications:

• Whilst no formal qualifications are required for this role, a Cert IV in Business Administration (or equivalent) would be well regarded
• Prior experience in dealing in a fast-paced Service environment is essential
• Passion for providing great customer service to Clients
• Competency in Microsoft applications including Word, Excel and Outlook.
• Strong organizational, verbal and written communications skills
• Attention to detail and exceptional organisational skills

In return you will receive a great career opportunity, a salary to match your skills, access to the Employees assistance programme and a great culture and variety of people.

Please send your resume ASAP via 'Apply Now' for a chance to interview.