Service Administrator

Department: Service - Delivery

Employment Type: Full Time

Location: Yeovil

Description Harmony is on a mission to be the best life safety partner to work with and for. Rated an ‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger — and we’re looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

We are now hiring a Service Administrator to support our technicians, clients and service team in delivering excellent customer service and full compliance. You will play a key role in ensuring dedicated service contracts run smoothly, customers are supported and compliance is always met.

This is more than just a support role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety

Key Responsibilities

• Assist service technicians with tools, equipment and materials for fire safety system inspections and maintenance.
• Help with scheduling, documentation and reporting to ensure compliance with industry standards.
• Perform basic inspections, inventory checks and preparation of service kits.
• Communicate with customers and team members to ensure smooth service delivery.
• Uphold safety protocols and company standards at all times.
• Build long-lasting, positive and trusting relationships with our key service clients.

Skills, Knowledge & Expertise

• An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
• A team player with a positive, can-do attitude.
• A strong sense of accountability and reliability.
• The ability to adapt and stay resilient in fast-paced or physically demanding environments.
• Excellent communication and organisational skills.
• Previous experience in a technical, construction or service-based role is an advantage, although not essential — we will train the right person.

Job Benefits This is a chance to be part of one of the UK’s fastest-growing fire safety specialists — working at the heart of our service team and building a career in an industry that genuinely matters. At Harmony, we ask a lot — and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.

Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.