Service Administrator

Job Summary
Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits.

Essential Duties and Responsibilities

• Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
• Reviews all work orders for accuracy before submitting to the Service Manager for final review
• Directs incoming service related inquiries and scheduling requests to the Service Manager
• Help with data entry and customer follow up for Service, Parts, and Sales departments
• Maintains all filing and records for the service department
• Keeps necessary supplies on hand and reorders when needed
• Prepares customer invoices and takes payments when presented to the service office
• Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
• Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends
• Maintain confidentiality with internal and external information
• Be able to submit, track, and resolve warranty claims

Position Qualifications

• Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments
• One year or more experience with office coordinating a plus
• Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
• General understanding of mechanical & technical terms
• Knowledge of office procedures
• Ability to speak effectively one on one and in a group
• Familiar with John Deere and competitive products
• Maintain a positive attitude, be a team player and provide leadership within the store
• Complete all duties as assigned
• High School Diploma or equivalent required