Service Administrator

Company Overview
Alpha Laser and Imaging is a locally owned family business dedicated to providing top-quality office equipment, supplies, service, and print management solutions to small and medium-sized businesses across the Indiana, Illinois, and Kentucky regions. With a team of experienced technicians and a comprehensive range of products, we deliver reliable service and support to meet our clients’ evolving needs.

The Service Administrator is part of our high-level customer service team assisting customers with service calls and coordinating with Service Management on completion of work orders.

Ideal Qualifications:

• Basic Knowledge of accounting practices preferred
• Excellent customer service skills
• Professional phone voice and demeanor
• Strong organizational and communication skills
• Ability to use computer applications such as Microsoft Office and internet-based programs
• General understanding of mechanical/technical terms preferred
• Ability to lift up to 50 lbs.

Essential Duties and Responsibilities:

• Processing of work orders
• Communicate professionally with customers in person, on phone and through emails
• Assisting customers with machine service drop-off/pick-up
• Receive, dispatch, and monitor service work orders
• Process service tickets for billing
• Import weekly meter reads
• Communicate effectively with Service Team regarding work orders
• Assist VP of Service with other duties as needed

Join us at Alpha Laser and Imaging where your organizational talents will shine! Be part of a team that values dedication, fosters growth, and celebrates success every day!

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person