Service Administrator

About the role

A diverse opportunity exists for an experienced administrator to join the busy service team at Ovlov Marine. This role will see you provide a complete solution for the delivery of repairs and maintenance of the diesel workshop, working alongside the Workshop Manager – forming a strong workshop coordination team and ensuring the customer experience is positive and maximised. You will be the point of contact for the customer, providing accurate and timely information through each stage of the service process, ensuring customer expectations are met and hopefully exceeded.

Key responsibilities

• Managing service booking enquiries
• Preparing estimates
• Scheduling work to ensure the workshop is at capacity
• Health and Safety monitoring and administration
• Workshop marketing – service reminders to customers
• Communicating with customers keeping them up-to-date and ensuring customer processes are followed
• Managing jobs in the system and preparing job cards for invoicing
• Warranty registration and processing
• Updating of service records as jobs progress

About you

• Experience in a similar role
• A high-level of computer literacy with demonstrated experience with MS Office
• Experience using the Magix system would be a bonus
• Systematic, organised and a can-do attitude
• Excellent attention to detail and process focused
• Effective communication skills, both verbal and written
• Ability to multi-task, be flexible and adaptable
• Great people skills - customer focused
• Knowledge of the automotive or marine servicing industry
• Health and Safety experience

About us

Ovlov Marine is a marine service & sales company specialising in Volvo Penta, Yamaha and other great marine brands located at the exciting marine hub of Orams Marine Village, Westhaven, Auckland. We are a fun and professional team who pride ourselves on our high level of customer service, our long and well-respected history in the marine industry and the strengths of our major brands.