Service Administrator

Company description:

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Job description:

Komatsu is a global OEM and leading provider of mining and construction equipment, with more than 100 years of industry experience and around 3,500 employees across Australia and New Zealand.

We're looking for a Service Administrator to join our Mt Thorley branch, providing essential administrative and customer support to the Service Department. This is a varied role where you'll work closely with the Service Manager and wider branch team to keep service administration running efficiently and customers supported.

What You'll Be Doing:

You'll play an important role in supporting the day-to-day administration of the Service Department, including:

• Processing service invoices accurately and following up outstanding purchase orders.
• Monitoring Work in Progress (WIP) and supporting timely invoicing of completed jobs.
• Entering and maintaining accurate information across business systems.
• Preparing payroll information and supporting warranty administration and factory claims.
• Managing service-related cash sales and reconciliations.
• Providing professional customer service to internal and external customers.
• Coordinating vehicle servicing and repairs, along with general branch administration.
• Identifying opportunities to improve administrative processes and efficiency

Role Located: Mount Thorley, NSW
Roster: Monday to Friday / 7:00am to 3:00pm or 8:00am to 4:00pm

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance and Death & Disability Insurance provided through our company superannuation fund; Novated leasing options available.
• Career: Recognition award payments, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with C&U Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

You'll be an organised and proactive administrator who enjoys working in a busy operational environment and takes pride in providing great customer service.

You'll bring:

• Previous experience in an administration or business support role.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Word, Excel and PowerPoint.
• Basic accounting knowledge and strong attention to detail.
• Good problem-solving skills and the ability to manage competing priorities.
• Experience using business systems; SAP and Dynamics AX experience would be advantageous.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.