Service Administrator

Job Summary:

Reporting to our Service Manager in Toowoomba, you will:

• Be an integral part of the Branch Service team
• Assist the Service Department in achieving Corporate KPIs
• Multitask a variety of tasks and meeting deadlines
• Work with and assisting other Departments within the Branch and the wider Cummins business

You will make an impact in the following ways:

• Serve as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Job Creation & Service Scheduling
• Service Reporting & Invoice Preparation
• Customer & Technician Support
• Assess customers' needs and gathers pertinent information
• Create basic work orders in appropriate systems
• Provide some status updates to customers, as requested
• Coordinate service administration support to ensure a timely completion of processes
• Manage service invoicing and close out service jobs
• Raise, maintain, and receipt purchase orders and handle local purchasing
• Perform accounts payable tasks
• Process labour entries on repair work orders
• Support WIP/PIP management in line with business KPIs
• Collaborate with Customer Service Advisors to assist in service event processing

To be successful in this role you will need the following:

• Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
• Understanding of service workflows
• Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software
• Strong verbal and written communication skills for engaging with customers and stakeholders effectively
• Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
• Advanced computer skills in Microsoft Suite; training provided on other programs
• Technical Experience highly preferred

Compensation and Benefits

• Monday to Friday roster
• Competitive hourly rate paid as a permanent salary
• Overtime paid as penalty rates for all work above standard 38-hour week
• Safety equipment / PPE & Uniforms provided
• Comprehensive Cummins training provided
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles
• Annual remuneration review and annual variable compensation (bonus) program

To view our additional benefits, click here - https://www.cummins.com/careers/working-at-cummins

Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.