Service Administrator

Service Administrator

About the Role
We are seeking a highly organised and detail-oriented Service Administrator to support our Brisbane Reman Service Department. This role is responsible for delivering efficient administrative support while providing professional and courteous customer service to both internal and external stakeholders.
You will play a key role in ensuring production orders, purchasing, QA documentation, payroll data entry and service reporting processes are completed accurately and on time.

Key Responsibilities
Service & Production Administration

• Process production orders in the Dynamics system and prepare component cost evaluations
• Assist in maintaining component rebuild procedures in collaboration with the Reman Supervisor and technical staff
• Support QA inspections, audit systems and documentation for component overhauls
• Maintain service branch records, documentation and filing systems
• Create and manage production order folders, document control and archiving

Purchasing & Financial Administration

• Raise and process purchase orders in accordance with company requirements
• Match, receipt and code vendor invoices within Dynamics
• Complete accurate GL coding and ensure workflow actions are completed within required timeframes
• Ensure accurate and timely receipting of all service department transactions

Data Entry & Payroll Support

• Enter time registrations into the Kronos payroll system
• Ensure payroll submissions are accurate, timely and cost allocations are correct
• Maintain accuracy and timeliness of service data entry and documentation

Reporting & Coordination

• Manage and maintain the technical report request register
• Ensure report requests are actioned promptly and delivered within agreed timeframes
• Liaise with service staff, supervisors and management to maintain workflow efficiency

Key Performance Indicators

• Accuracy and timeliness of production order processing
• Quality and compliance of QA documentation and audit systems
• Timely actioning of Dynamics workflows within 48 hours
• Accuracy of invoice matching, GL coding and receipting
• Payroll data accuracy and on time submissions
• Customer and internal stakeholder feedback
• Maintenance of organised and compliant document control systems

General Responsibilities

• Perform related duties as directed by the Reman Manager
• Maintain strong working relationships with customers, peers and other departments
• Identify and contribute to continuous improvement initiatives
• Perform all duties in a safe manner and adhere to workplace safety standards
• Actively participate in and comply with all company quality procedures

To be successful in this role, you will demonstrate:

• Strong administrative and data entry skills
• High attention to detail and accuracy
• Experience using ERP systems such as Dynamics or similar
• Ability to manage multiple tasks and meet deadlines
• Strong communication and stakeholder engagement skills
• Commitment to safety, quality and continuous improvement

If you think this could be the role for you, then please apply now! Or, if you have any questions, please contact Mat at [email protected]

At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!