Service Advisor- 2nd Shift

Communicate with service customers to determine the nature of the mechanical problems

Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.

Handle minor customer complaints and misunderstandings.

Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.

Coordinate work assignments for service technicians.

Previous medium/heavy duty truck service or automobile service advisor/writer or mechanic experience HIGHLY DESIRABLE. Current CDL also a plus.

Demonstrated customer service skills.

Excellent verbal and written communications skills

Enthusiastic demeanor even in a fast-paced environment

Solid computer skills to include Microsoft Office programs