Service Advisor / Administration

About Us
At NQ Diesel, we aren't your typical corporate workshop. We are a proud, family-owned independent mechanic shop right here in Garbutt. For years, we’ve built our reputation on honesty, top-tier automotive repair, and customer service. We are now looking for an organized, Service Advisor / Shop Administrator to join our close-knit team.

The Role
As the face of our front office, you will bridge the gap between our workshop floor and our valued customers. This is a dynamic role combining customer service, service advising, and general workshop administration.

Your daily responsibilities will include:

• Customer Service: Welcoming clients, booking in vehicles, and providing empathetic, clear updates throughout the repair process.
• Service Advising: Translating technical feedback from our mechanics into clear, easy-to-understand explanations and estimates for customers.
• Parts & Workflow: Ordering parts from suppliers promptly and assisting the team to manage the daily workflow.
• Administration: Processing invoices, handling payments, answering phone enquiries, and maintaining accurate service records.

Skills and Experience

• Prior experience as an automotive service advisor is highly regarded, but we will train the right person.
• Excellent verbal and written communication skills with a professional telephone manner.
• High attention to detail and strong organizational skills to handle a busy workshop environment.
• Tech-savvy with the ability to quickly learn workshop management software.
• A positive, team-oriented attitude.

Benefits and Culture

• Great Work-Life Balance: No weekend work!

• Family Culture: Work in a supportive team environment

• Perks: Staff discounts on your own vehicle repairs and ongoing support from an experienced team.

How to Apply
If you are ready to bring your skills to a shop that genuinely values your hard work, click "Apply for this job" to submit your resume and a brief cover letter.

Alternatively, feel free to drop into the shop at 5 Vennard Street Garbutt for a confidential chat