Service Advisor (Alabang)

Duties and Responsibilities

• Serve as the primary point of contact for customers regarding their vehicle service, repair, and maintenance needs.
• Respond to customer inquiries through social media, phone calls, email, and other communication channels.
• Welcome customers and professionally assess their vehicle concerns and service requirements.
• Conduct initial vehicle inspection and accurately document customer concerns and requested services.
• Prepare accurate repair orders, service estimates, quotations, and job orders.
• Explain recommended repairs, maintenance requirements, products, services, costs, and estimated completion times to customers.
• Coordinate closely with the Operations Head and technicians regarding vehicle concerns, required repairs, and service requirements.
• Monitor job progress and ensure that vehicles are completed within the agreed turnaround time.
• Provide customers with timely updates regarding repair status, delays, additional findings, and required approvals.
• Secure proper customer approval before proceeding with additional repairs or services.
• Coordinate with Parts and Inventory teams to ensure the availability of required parts and materials.
• Ensure that all service-related documents, approvals, job orders, and customer information are complete and accurate.
• Conduct a final review of completed work and ensure that the vehicle is ready for release.
• Explain completed repairs and services to customers upon vehicle release.
• Handle customer concerns, complaints, and service issues professionally and coordinate appropriate resolutions.
• Promote relevant services, maintenance packages, products, and other company offerings to customers.
• Maintain updated customer and vehicle records for proper monitoring and future follow-ups.
• Conduct post-service follow-ups to obtain customer feedback and ensure customer satisfaction.
• Coordinate with other departments to ensure efficient service operations and resolution of customer concerns.
• Prepare and submit periodic reports related to service transactions, customer concerns, sales, and other assigned activities.
• Ensure compliance with company policies, service standards, quality requirements, and safety procedures.
• Perform other duties and responsibilities that may be assigned by management.

Qualifications

• Bachelor's degree in Automotive Technology, Business Administration, Marketing, or a related field is preferred.

• With relevant experience as a Service Advisor, Automotive Service Advisor, Service Consultant, or similar automotive customer-facing role.

• Strong knowledge of automotive service, repair, and maintenance processes.

• Excellent customer service and communication skills.

• Ability to explain technical automotive information in a clear and customer-friendly manner.

• Strong organizational skills and attention to detail.

• Ability to manage multiple customers, job orders, and service requirements simultaneously.

• Proficient in basic computer applications and service management systems.

• Ability to work effectively with technicians, supervisors, customers, and other departments.

• Customer-oriented, professional, proactive, and results-driven.

• Willing to work on weekends, holidays, or extended hours when required by business operations.

• Willing to be assigned to any company branch or location as needed.