Service Advisor Assistant

Job Responsibilities:

• Greet customers promptly and professionally, creating a positive first impression.
• Assist Service Advisors with scheduling service appointments and managing daily workflow.
• Answer incoming phone calls, emails, and text messages, directing inquiries appropriately.
• Open and close repair orders accurately and ensure all required documentation is complete.
• Maintain communication with customers regarding appointment status and vehicle readiness.
• Coordinate with technicians, parts department, and advisors to facilitate timely vehicle repairs.
• Verify customer and vehicle information for accuracy in the dealership management system (DMS).
• Assist with warranty documentation and service contract paperwork.
• Maintain organized customer records and ensure compliance with dealership policies.
• Monitor loaner vehicles, shuttle schedules, or rental arrangements when needed
• Follow up with customers after service visits to ensure satisfaction and address concerns.
• Support service department marketing initiatives, including maintenance reminders and appointment confirmations.
• Keep the customer waiting area clean, stocked, and welcoming.
• Perform general administrative duties, including filing, scanning, data entry, and report preparation.
• Assist with maintaining service department performance metrics and daily reports.
• Ensure all customer interactions reflect the dealership's commitment to exceptional customer service.
• Perform other duties as assigned by the Service Manager or Fixed Operations Director.

Job Qualifications:

• Mechanical aptitude
• Good verifiable job history
• Knowledge of automotive systems and repair
• High school diploma or equivalent.
• Previous successful experiences in customer service or sales.
• Willing and able to complete various job-related training at the owner's request.
• Fluent in English – read, write, speak
• Essential fluency in Spanish is a plus
• Proficient in the use of Windows-based computer software and Reynolds experience a plus.
• Valid driver's license and clean driving record