Service Advisor (Car Workshop)

We are looking for a passionate, customer-oriented Service Advisor to join our automotive workshop team. You will be responsible for attending to customers, recommending suitable vehicle servicing and repair solutions, preparing quotations, and converting enquiries into sales.

The ideal candidate should be proactive, service-minded, and results-driven, with strong communication skills and the ability to build customer relationships and drive workshop sales growth.

Key Responsibilities:
Attend to customers’ repair and servicing requests, assess their needs, and recommend suitable services.

Prepare and maintain service documentation, including work orders and SAP records.

Assist customers with vehicle check-in and check-out for repairs and servicing.

Build positive customer relationships and ensure customer satisfaction with all repair /service activities.

Ensure prompt, professional, and efficient customer service at all times

Identify and recommend process improvements to enhance operational efficiency, innovation, and workplace productivity

Monitor repair progress and provide timely updates to customers on job status.

Promote teamwork, cooperation, and a positive working culture within the workplace.

Job Requirements:
NITEC / Diploma in Automotive Technology or equivalent

Minimum 2–3 years of experience in the automotive industry

Strong communication, interpersonal, and customer service skills

Sales-oriented, with the ability to recommend services and achieve sales targets.

Good customer relationship management and negotiation skills

Proficient in Microsoft Office; familiarity with SAP is an advantage

Ability to work independently with minimal supervision and guidance

A valid Singapore Class 3 driving licence is preferred

Incorporated in Singapore in the year 2012, OPTIMA WERKZ Pte Ltd is a one-stop premier after-market automotive service provider in Singapore offering comprehensive and integrated automotive related solutions to customers.

The Optima Werkz team comprises of professionally-trained senior technicians who are able to diagnose, identify and rectify the faults on various makes and models of premium continental and Japanese cars. Our expertise extends across a wide range of makes and models of passenger cars in Singapore, including luxury passenger cars and ultra-luxury supercars.