Service Advisor

The Automotive Service Advisor is a customer-facing, revenue-driving role responsible for delivering an exceptional service experience in a fast-paced, high-volume dealership environment. This position serves as the primary liaison between customers and the service department, ensuring efficient vehicle flow, accurate repair recommendations, and strong customer satisfaction while maximizing service sales

JOB TITLE: Service Advisor

REPORTS TO: Service Director

LOCATION: Cincinnati, OH

FLSA STATUS: Exempt

A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:

Greet customers promptly and professionally, establishing trust and rapport

Conduct thorough vehicle walk-arounds and accurately document customer concerns

Prepare clear, transparent service write-ups and repair orders

Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition

Communicate effectively with technicians to ensure accurate diagnostics and timely completion

Present repair recommendations and obtain customer authorizations

Manage a high daily car count while maintaining accuracy and professionalism

Provide frequent status updates to customers and ensure timely follow-up

Review completed repairs with customers, explain charges, and collect payment

Resolve customer concerns efficiently to maintain high NPS scores

Meet or exceed individual and departmental sales, productivity, and CSI goals

Adhere to dealership policies, processes, and OEM standards

WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

2+ years of experience as a Service Advisor preferred (high-volume dealership experience strongly desired)

Strong understanding of automotive services, maintenance, and repair terminology

Proven ability to upsell ethically and consistently in a fast-paced environment

Excellent communication, organizational, and time-management skills

Ability to multitask while handling 15-30+ repair orders per day

Customer-focused mindset with strong problem-solving skills

Proficient with dealership management systems (Tekion, CDK, Reynolds & Reynolds, or similar)

Valid driver’s license and clean driving record

High energy and resilience in a production-driven environment

Professional appearance and demeanor

Strong sales and closing skills

Detail-oriented with strong follow-through

Team-oriented mindset

Ability to perform well under pressure and tight deadlines

Consistently meet or exceed monthly service sales targets

Maintain high customer satisfaction index (NPS) scores

Efficiently manage workflow in a high-volume setting

Contribute positively to team culture and dealership reputation

HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):

Medical, dental, and vision benefits

Voluntary benefits available

Paid time off upon hire

Paid company holidays

401(k) with conditional employer match after 6 months of employment

Growth potential

Automotive discounts

IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:

An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. posting.