Service Advisor

Job Summary The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Benefits Competitive Pay

Medical, Vision, Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Responsibilities Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Qualifications Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

About Us The Norton Family has been handling Oklahoma’s automotive needs since 1928, and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement. All you need is the same commitment to excellence we have for our customers!

Physical Requirements

The physical requirements of the position are MEDIUM to HEAVY in intensity.

Must be able to sit/stand/walk for long periods of time.

Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.

Constant - Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.

Frequent - Repetitive motion.

Occasional - Balancing, kneeling, crouching, pushing, pulling, and lifting up to :100 lbs.

Physical Working Conditions

This position is subject to inside and outside environmental working conditions including but not limited to temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operation an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant federal, state or local laws.