Service Advisor

For over seven decades, Fitzpatrick's Garage Group has been at the heart of automotive excellence in Ireland. Our longstanding association with brands such as Mercedes-Benz, Hyundai, Opel, and now MG, Leapmotor and Isuzu, underscores our commitment to delivering nothing but the best. We have some very exciting projects planned, so we’re now on the lookout for some fantastic Service Advisors to join our award-winning teams in Kildare Town, Naas, Carlow, and Tullamore.

Responsibilities Will Include

• Assist in the day-to-day administration and management of our busy Service Department
• Dealing with customers in a courteous and professional manner, anticipating their needs and always exceeding their expectations
• Appointment bookings, job scheduling and liaising with our customers and internal departments
• Preparation of repair estimates, final invoicing and processing and settlement of warranty claims
• Maintain product and technical knowledge across our range of passenger cars
• Job status monitoring and customer communication
• Work with our Aftersales teams to ensure agreed targets and deadlines are met

The Successful Candidates Will Have

• Previous experience in a Customer Service role is essential
• Be highly motivated and able to work on their own initiative
• Previous experience in the motor industry is desirable
• Excellent interpersonal and organisational skills
• Strong computer skills and experience with CDK/Keyloop/Kerridge would be advantageous
• Demonstrate a strong interest and knowledge of the motor industry
• Full, clean driving licence

What’s in it for you? Benefits We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits, including:

• Company Pension
• On-Site Parking
• Bike to Work Scheme
• Referral Bonus
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme

We believe that our success is built on the skills, expertise and passion of our colleagues, and we’re committed to providing a supportive and collaborative work environment where you can thrive and grow. Our commitment to professional development means that our colleagues have access to training and mentorship opportunities, as well as the chance to work with some of the brightest minds in our industry.