Service Advisor

About the role

We are seeking a talented and customer-focused Service Advisor to join the team at SV Prestige Auto Sdn Bhd. As a full-time Service Advisor, you will play a crucial role in providing exceptional customer service and managing the repair and maintenance process for our prestigious automotive brand.

What you'll be doing

• Greet and welcome customers, providing a professional and friendly service experience
• Listen to customer concerns and document service and repair requests accurately
• Liaise with the service team to provide customers with detailed repair estimates and timelines
• Prepare estimated service and repair cost
• Communicate regularly with customers on the status of their vehicle and any additional work required
• Handle customer queries and complaints, working to find satisfactory resolutions
• Maintain up-to-date knowledge of the vehicles, services and promotions
• Provide administrative support, such as invoicing and record-keeping

What we're looking for

• Minimum 1 year of experience as a Service Advisor or in a similar customer-facing role within the automotive industry
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams
• Excellent problem-solving and decision-making abilities, with a focus on providing high-quality customer service
• Good working knowledge of vehicle maintenance and repair processes, parts and terminology
• Proficient in using computerized service management
• Strong organizational and time management skills to juggle multiple tasks and priorities
• A keen eye for detail and a commitment to accuracy in all aspects of the role

What we offer

• Competitive salary, target incentive and performance-based bonuses
• Opportunities for career development and advancement
• Comprehensive training and ongoing support to enhance your skills

Position available at Balakong & Puchong branch