Service Advisor

Service Advisor – Mercedes-Benz Toorak

Permanent | Full-time

Mercedes-Benz Toorak is seeking an experienced Service Advisor to support sustained growth in our service department. This role suits a proven advisor who operates at a prestige standard, controls their day, protects documentation quality, and drives customer retention.

The Role

You will be the primary point of contact between customers and the workshop, accountable for experience, documentation accuracy, and commercial outcomes.

Key responsibilities

• Own the customer journey from booking to delivery
• Set and manage expectations on scope, timing, and cost
• Prepare and finalise Repair Orders and invoices accurately and on time
• Maintain zero-tolerance for documentation errors
• Liaise with technicians and management to control workflow
• Use Pentana Solutions (ERA Power) to manage bookings, RO flow, and invoicing

What We’re Looking For

• Current or recent experience as a Service Advisor (prestige dealership preferred)
• Working knowledge of Mercedes-Benz servicing standards (strongly regarded)
• Calm under pressure; decisive with customers and workshop
• High attention to detail – documentation errors are not tolerated
• Strong written and verbal communication
• High competency with Outlook and Microsoft Office
• ERA Power experience highly regarded
• Proactive, commercially minded, team-oriented
• Professional presentation and conduct

What You’ll Get

• Competitive remuneration with commission structure
• Fully maintained company vehicle or vehicle allowance
• Ongoing OEM and internal training
• Supportive leadership and established systems
• Employee benefits through Eagers Automotive (training, health, gym, vehicle benefits)

Eligibility

• Permanent Australian work rights
• Current Australian Driver Licence

How to Apply

Apply via SEEK with your resume.

To be eligible to apply for this permanent position, you must hold permanent Australian citizenship and a current Australian Driver Licence.

If you consider yourself suitably qualified for this position, please apply via SEEK.

Why you should join Australasia's largest automotive retailer:

We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts.

Eagers Automotive is an equal opportunity employer that values diversity in the workplace