SERVICE ADVISOR

Job Summary
A service advisor is the main point of contact between a customer and the mechanics at an auto repair shop or dealership. They manage the entire repair process, explaining technical car problems to clients, providing cost estimates, and updating customers on their vehicle's status.

Duties and Responsibilities:

1. Act as a professional advisor and communicator of Service Department to service customers
2. Responsible and accountable in receiving inquiries on servicing and approved repair procedures and vehicle operation.
3. Responsible and accountable for accurate recording of customer and vehicle data
4. Responsible for maintaining clean data as required by the company.
5. Updates customers on repair status or current status of parts or any other request in relation with the repair of the customer unit.
6. Monitors status and work in progress based on the actual repair time and date/time promised of the vehicle being service.
7. Check repairs done on the vehicle to make sure that it conforms to the repair order.

Minimum Qualifications

1. Graduate of 2 or 4 year Automotive course, preferably with Automotive NC2 or higher Certificate, Mechanical Engineering Graduate
2. With 1 year of working experience
3. Knowledgeable in automotive specially two or three wheel vehicles maintenance and servicing
4. Knowledgeable in report making
5. Knowledge in production operation would be an advantage
6. Ability to prioritize tasks and delegate when necessary
7. Must be keen to details
8. Male or Female
9. Willing to be assigned in Taytay Rizal