Service Advisor

Full-Time | Customer-Focused | Fast-Paced, High-Volume Service Department

Stratford Subaru is a growing dealership known for consistent service standards and a strong customer reputation.

We are seeking a Service Advisor to join our service team. This role is responsible for managing the customer experience in the service department, from intake through completion, while working closely with Technicians to ensure service is delivered accurately, efficiently, and professionally.

Key Responsibilities

• Greet customers and manage service appointments from intake through completion
• Accurately document customer concerns and service requirements
• Communicate clearly with Technicians and keep customers informed on progress and timelines
• Review completed work with customers and address questions or follow-up needs
• Ensure a clean, organized, and well-managed service lane
• Complete post-service follow-up to confirm customer satisfaction
• Maintain accurate records and documentation
• Other duties as assigned

What We’re Looking For

• 1–2 years of relevant customer service experience
• Automotive service experience is an asset, but not required
• Strong communication skills and professional presence
• High attention to detail and strong time management skills
• Comfortable working in a fast-paced, high-volume environment
• Team-oriented, organized, and accountable
• Experience with PBS is considered an asset

Why Stratford Subaru

• Competitive compensation and benefits
• A well-established service department with strong processes and standards
• Supportive leadership and a collaborative team culture
• Ongoing training and development
• Part of the UpAuto Group, offering long-term stability and growth

Job Details:

• This role is required on a full-time, permanent basis
• This position is posted to fill a current vacancy
• The compensation for this role is $55,000-$70,000/year
• Comprehensive benefitspackage available
• Work Location: On-site at Stratford Subaru

This compensation encompasses base salary and vacation pay as required under Ontario Regulation 476/24 made under the Employment Standards Act, 2000.

We are committed to providing accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process,please let us know.

The UpAuto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversityand believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment toequal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Employment may be conditional upon completion of standard background checks, where applicable.
We do thank all applicants in advance, but only those selected for an interview will be contacted.

Thank you for your interest!