Service Advisor

Job Title: Ford and Lincoln Service Advisor

Location: Maplecrest Ford Lincoln – Vauxhall, NJ

Job Type: Full-Time

About The Role Maplecrest Ford Lincoln is looking for a motivated, customer-focused Service Advisor to join our team. The right person is organized, communicates clearly, and can guide customers through the service process while supporting technician workflow and dealership standards. This position requires a high-level of fast paced customer and employee interaction, so the ideal candidate must possess the ability to provide a strong level of customer service.

Company Statement

For 60 years, Maplecrest Ford Lincoln has called Union home, and we've been thrilled to have the surrounding towns of Newark, Springfield, and Livingston as our neighbors. We take our role of being a trusted adviser seriously and are happy to address our customers automotive needs, whether looking to buy a new Ford or Lincoln Truck or SUV or get certified Ford and Lincoln service. As an enthusiastic recipient of the President's Award, you'll find our passion for customer service speaks volumes.

What You’ll Do

• Greet customers and conduct a thorough needs assessment at write-up
• Build trust by explaining recommended maintenance and repair needs clearly
• Create accurate repair orders, confirm concerns, and document symptoms
• Communicate updates throughout the day and set clear expectations
• Coordinate with dispatch/technicians to keep work moving efficiently
• Review completed work with customers and ensure a quality delivery
• Promote menu maintenance, recalls, and factory programs (Ford/Lincoln)
• Maintain strong CSI by providing consistent, high-level service

What We’re Looking For

• Service Advisor experience preferred (Ford/Lincoln experience a plus)
• Strong communication skills and professional demeanor
• Comfortable using DMS and inspection/MPI tools (or willing to learn)
• Valid driver’s license and clean driving record
• Must be extremely detail oriented
• Ability to multitask in a fast-paced environment
• Ability to pass background check as required

What We Offer

• Competitive pay plan (base + commission/bonus)
• Medical/Dental/Vision benefits (if applicable)
• 401(k)
• Paid holidays, time off & paid training
• Employee pricing and discounts on vehicle, parts and service
• Career growth opportunities with a Ford/Lincoln brand

How to Apply

Reply with your resume and contact information. We’re scheduling interviews now.

Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.

Job Description The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

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