Service Advisor

Love Cars & Enjoy Talking to People? This Could Be Your Next Career Move!

We are looking for a Service Advisor to join our growing Automotive Aftersales team.

You will be the key person connecting our customers with the workshop team — understanding customer needs, recommending the right service, and ensuring every customer has a smooth and professional experience.

If you are customer-oriented, confident, hardworking and interested in building a career in the automotive industry, we want to hear from you!

What You'll Do

• Welcome customers and understand their vehicle service/repair requirements.
• Advise customers on suitable maintenance and repair services.
• Prepare quotations and explain service recommendations clearly.
• Coordinate with technicians and monitor repair progress.
• Keep customers updated on vehicle status and completion time.
• Conduct vehicle inspection and identify additional service requirements.
• Handle customer enquiries, feedback and complaints professionally.
• Follow up with customers after servicing and encourage repeat visits.
• Ensure all service documentation and records are accurate.
• Achieve customer satisfaction, sales and aftersales KPIs.

Who We're Looking For

• SKM / Diploma / Certificate in Automotive or related field.
• Experience as Service Advisor, Workshop Advisor or automotive aftersales is an advantage.
• Fresh graduates with automotive knowledge and the right attitude are welcome.
• Good communication and customer service skills.
• Able to communicate in Bahasa Malaysia and English. Other languages will be advantage.
• Computer literate and comfortable using basic systems/software.
• Positive attitude, responsible and willing to learn.
• Able to work under pressure and handle multiple customers.
• Automotive knowledge + good people skills = BIG advantage!

Why Join Us?

• Basic Salary + Commission / Incentives
• EPF & SOCSO
• Training & career development opportunities
• Opportunity to grow into Senior Service Advisor / Service Manager
• Hands-on experience in a growing automotive business
• Supportive and energetic working environment

Your Career Can Go Further With Us

We are not just looking for someone to fill a vacancy. We are looking for someone who wants to learn, grow and build a long-term career in Automotive Aftersales.

If you are ready to take the next step in your automotive career, APPLY NOW!