Service Advisor

Service Advisor – Roles & Responsibilities (Automobile Dealership)

1. Customer Handling

• Greet customers professionally and understand their vehicle service/repair requirements.
• Explain the service process, estimated time, and expected cost.
• Maintain good customer relationships and ensure customer satisfaction.
• Handle customer complaints and coordinate for timely resolution.

2. Vehicle Inspection & Job Card

• Conduct initial vehicle inspection with the customer.
• Identify service and repair requirements and prepare accurate job cards.
• Record customer complaints, vehicle condition, mileage, and additional requirements.
• Obtain customer approval before carrying out additional repairs.

3. Coordination with Workshop

• Coordinate with technicians and the workshop team for vehicle diagnosis and repairs.
• Monitor job progress and ensure vehicles are completed within the promised delivery time.
• Follow up on pending parts, repairs, and technical issues.
• Ensure proper communication between customers, technicians, parts and billing teams.

4. Estimation & Billing

• Prepare service/repair estimates and explain them to customers.
• Obtain approval for additional jobs and expenses.
• Verify that all completed jobs are properly recorded before billing.
• Explain the final invoice and charges to the customer.

5. Vehicle Delivery

• Ensure the vehicle is properly inspected before delivery.
• Explain the work completed, parts replaced, and maintenance carried out.
• Ensure customer concerns have been resolved before handing over the vehicle.
• Coordinate vehicle delivery as per the committed time.

6. Follow-up & Customer Satisfaction

• Follow up with customers after service.
• Collect customer feedback and address concerns.
• Work toward improving customer satisfaction and repeat service visits.
• Promote periodic maintenance and relevant service packages.

7. Sales & Business Development

• Identify additional repair and maintenance requirements.
• Promote genuine parts, accessories, extended warranty, AMC/service packages and other dealership offerings.
• Achieve assigned service revenue, labour, and upselling targets.

8. Documentation & Reporting

• Maintain accurate job cards and customer records.
• Update service status in the dealership/DMS system.
• Prepare daily and periodic reports related to service bookings, pending vehicles, revenue and customer complaints.
• Ensure compliance with dealership and manufacturer service procedures.

Key Skills Required: Customer handling, communication, automobile/service knowledge, problem-solving, negotiation, DMS/ERP knowledge, and ability to coordinate with workshop and customers.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person