Service Advisor

• Customer Service STAR!
• Full training and support available
• Rewarding role with Pakenham Isuzu UTE

Pakenham Isuzu UTE is part of the Gippsland Motor Group. What does that mean for you? It means you will be joining a team (within a much bigger team) offering development opportunities and the chance to work alongside some of best people in our industry today.

We're currently looking for a friendly and outgoing Customer Service Advisor to join our team.

Our Service Department is built on exceptional customer service, ensuring long term relationships are built and maintained with all customers, so we're looking for someone with fantastic interpersonal skills and a commitment to maintaining our great reputation.

You'll be responsible for:

• Providing assistance to both Customers and Service Department staff
• Developing and maintaining positive relations with both customers and vehicle manufacturers
• Building & developing new Service Sales opportunities
• Costing and invoicing of customer repair orders
• Processing Service Claims/Warranty claims once customer Repair orders are completed

While any prior experience and/or knowledge of the automotive industry would be highly regarded, it is not essential and we welcome applications from candidates who have worked in other customer service focused industries.

Valuable skills and attributes include:

• Outstanding customer service standards
• The ability to communicate with internal and external stakeholders at all levels
• A keen eye for detail
• The ability to work in a team and unsupervised
• High standards of professionalism
• A clean drivers licence with no restrictions
• A friendly team-player attitude
• Ability to achieve manufacturer KPIs and internal financial targets
• Reliability and an honest work ethic
• Competent IT skills,  proficient with Outlook and Microsoft Office and eraPower DMS systems.

This is a full time role working Monday - Friday.
 
When you join our trusted team you will benefit from an attractive remuneration package including commissions, ongoing training, and a supportive team culture.

If you think you have the right background and attitude to join our team, please apply now!