Service Advisor

JOB DESCRIPTION SERVICE ADVISOR | FOUR-WHEELER

Position: Service Advisor Four-Wheeler

Department: Service Operations

Industry: Multi-Brand Automobile Service

Experience: 4-8 Years

Location: Pune

Employment Type: Full-Time

About the Role

We are looking for a **customer-focused and result-oriented Service Advisor** to manage the complete customer service experience, from vehicle reception and inspection to service coordination, billing, and final delivery. The ideal candidate should have strong automobile knowledge, excellent customer-handling skills, and the ability to drive workshop revenue and customer satisfaction.

Key Responsibilities

* Handle customer inquiries, vehicle reception, inspection, and service requirements professionally.

* Prepare accurate **job cards, estimates, repair orders, and service documentation**.

* Diagnose customer-reported concerns and coordinate with technicians for proper inspection and repair.

* Explain technical issues, repair requirements, costs, and timelines clearly to customers.

* Coordinate with workshop technicians to ensure **quality work and timely vehicle delivery**.

* Provide regular updates to customers throughout the service process.

* Identify and recommend genuine additional repair and maintenance requirements.

* Ensure proper **upselling/cross-selling** of service, parts, and value-added services.

* Conduct final quality checks and ensure vehicles are delivered as committed.

* Handle customer complaints and ensure effective resolution within defined timelines.

* Maintain accurate customer records, vehicle history, job cards, and daily service reports.

* Achieve assigned **revenue, customer satisfaction, conversion, and productivity targets**.

* Ensure strict compliance with company SOPs, safety standards, and workshop processes.

Required Qualifications & Skills

* Diploma / ITI / Automobile Engineering qualification preferred.

4-8 years of relevant experience** as a Service Advisor in a four-wheeler workshop.

* Prior experience in a **multi-brand automobile service centre** preferred.

* Strong understanding of vehicle servicing, repairs, spare parts, and workshop operations.

* Excellent communication, customer-handling, and negotiation skills.

* Strong sales and relationship-management ability.

* Basic knowledge of **DMS/Workshop Management Software and MS Office**.

* Ability to work under pressure and meet monthly targets.

* Strong coordination and problem-solving skills.

Key Performance Areas (KRA/KPI)

* Service revenue and monthly target achievement.

* Customer satisfaction and retention.

* Job-card conversion and estimate-to-bill conversion.

* Additional service/repair sales.

* Timely vehicle delivery.

* Complaint resolution and service quality.

* Accuracy of job cards, estimates, and billing.

* Workshop productivity and coordination.

What We Offer

* Competitive salary based on experience and capability.

* Performance-based incentives.

* PF & ESIC as applicable.

* Career growth and learning opportunities.

* Professional and performance-driven work environment.

**Ideal Candidate:** A professional who combines **automobile knowledge + customer service + sales ability + workshop coordination** to deliver an excellent customer experience and contribute directly to business growth.