Service Advisor

Sahling Kenworth is seeking a customer service focused individual to take on our Service Advisor role. Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Responsibilities:

• Create a positive initial contact with service customers
• Insure that all service phone calls are handled professionally and expediently
• Work closely with shop foremen to schedule service repairs
• Perform additional duties as required by the Service Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

• Open work orders

• Discuss service issues with customer and create an accurate description of customer's service problems and requests

• Determine method of payment and explain payment requirements to customer before work commences

• Maintain communication with customer as necessary during the repair process

• Maintain complete knowledge of OEM and vendor warranties

• Close repair orders

• Ability to work in a dealership environment with frequent exposure to weather elements

• Willingness and ability to work up to 12 hours per day as required

• Ability to sell service work

• Ability to work with customers in a variety of situations

• Good writing and communication skills

• Sufficient computer skills

• Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis