Service Advisor

Job Summary

Be the voice and advocate for our customers as a Service Advisor in our premium automotive service center. You'll handle appointment bookings, resolve issues efficiently, manage insurance claims, and drive customer satisfaction while collaborating closely with workshop teams. Perfect for service professionals passionate about delivering exceptional automotive care and operational excellence.

Key Roles & Responsibilities

Customer Experience & Operations

• Manage daily appointment bookings and deliver quality service to all customers.
• Handle enquiries on services, repairs, insurance claims, and backorder parts status.
• Ensure all customer issues are resolved promptly and effectively.
• Monitor repair orders, invoices, and outstanding payments for timely closure.
• Track Customer Service Index (CSI) performance to meet/exceed targets

Team Coordination & Workshop Support

• Work closely with workshop teams to address customer needs promptly.
• Oversee daily service operations for smooth workflow and process efficiency.
• Provide operational advice and support to team members.
• Handle escalations and task assignments efficiently.

Performance & Continuous Improvement

• Generate daily, weekly, and monthly service reports as required.
• Identify operational gaps and recommend process improvements.
• Engage customers to promote products and services.
• Complete brand training and enhance product knowledge continuously.
• Support Aftersales, Marketing, and Sales events to achieve departmental goals.

Requirements

• Minimum 2-3 years experience as Service Advisor in automotive industry preferred.
• GCE 'O' Level/Diploma with strong customer service background.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office and service management systems.
• Results-oriented with ability to handle multiple priorities.
• Passionate about customer satisfaction and continuous improvement.
• Singapore Citizens/Permanent Residents preferred.

*Recruitment Disclaimer: We do not accept unsolicited resumes from employment agencies. Only direct applications via the job portal will be reviewed.