Service Advisor

Job Title: Service Advisor (Automotive)
Department: Aftersales Department
2 Location: Perodua DMMS Body & Paint Shah Alam
Reports To: Service Manager / Aftersales Manager

Key Responsibilities:

• Greet and attend customer/callmen and maintain good customer relations.
• Explain and ensure customer acknowledge the TRO (Temporary Repair Order) for the audit purpose.
• Collect and upload necessary document for claim process in Merimen System.
• Create Repair order and ensure customer acknowledge before proceeding for claim process.
• Update on Job progress control board (JPCB) and monitor status report pending vehicles and repair progress.
• Follow up and update customer for Insurance approval, estimated repair time, repair status and delivery time.
• Answer inbound calls for outlet.
• Ensure customer’s concern are handled effectively and in timely manner.
• Assist and explain to customer regarding claim process and policy when necessary.
• Create parts ordering for customer by CRO (Customer Request Order) based on Insurance Approval.
• Create invoice for insurance claim, ensure customer signed Discharge Voucher (DV) and submit through Merimen System once vehicle completed and collected.
• Ensure adherence of work and claim policy and procedures.
• Prepare JPCB report and submit to relevant department monthly.
• Prepare monthly report to relevant department.