Service Advisor

Summary Service Advisor serves as the main link between customers and the service center, ensuring that vehicle concerns are captured accurately and service is delivered professionally and on time.

Tasks

• Provide advanced product/service information and respond to complex customer questions.
• Respond to advanced issue escalations and provide approvals as required.
• Follow organizational policies and regulatory codes.
• Schedule follow-ups and ensure CRM data quality.
• Record and process custom orders, often with unclear expectations.

Education Bachelor's degree in a relevant field is preferred; equivalent experience may be considered.

Experience 3 to 5 years of experience in a similar role, with proven ability to work independently.

Skill

• Customer Communication & Service Orientation
• Technical Understanding of Vehicle Systems
• Repair Order Documentation & System Usage
• Problem-Solving & Customer Guidance
• Time Management & Coordination with Workshop Teams

Competencies

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.