Service Advisor

Put a SMILE in Every Drive

At Mackay City Auto Group, we're more than a dealership. We're a team of passionate people committed to delivering outstanding experiences for our customers and supporting one another to achieve great results.

As a Service Advisor in our Service Department supporting our range of existing and exciting new brands, you'll be at the heart of the customer journey, helping customers navigate their servicing and repair needs while ensuring they feel informed, valued, and supported every step of the way.

This is a role for someone who loves helping people, enjoys solving problems, and thrives in a fast-paced team environment. If you take pride in delivering exceptional service and building genuine customer relationships, we'd love to hear from you.

Why Join Mackay City Auto Group?

Our purpose is simple: Putting a SMILE in Every Drive.

Everything we do is guided by our values:

That means creating positive experiences for our customers and each other every single day. We look beyond problems to find solutions, bring a professional and positive attitude to our work, and earn trust by being accountable and following through on our commitments. Most importantly, we take the time to understand people's needs because we know that when people feel valued, everyone wins.

About the Role

As a Service Advisor, you'll be the key link between our customers and workshop team. You'll ensure every customer receives proactive communication, expert guidance, and a seamless service experience from booking through to vehicle handover.

This role is about more than processing service bookings. It's about anticipating customer needs, providing solutions, and building long-term relationships that keep customers returning to Mackay City Auto Group.

Key Responsibilities

• Deliver exceptional customer service at every stage of the service journey
• Welcome customers and manage service bookings efficiently and professionally
• Listen actively to customer concerns and identify the best solutions for their needs
• Keep customers informed with clear, proactive updates throughout the servicing process
• Liaise closely with technicians and parts staff to ensure smooth workflow and positive outcomes
• Communicate service recommendations and repair requirements in a clear and easy-to-understand manner
• Prepare estimates, invoices, and service documentation accurately
• Follow up with customers to ensure satisfaction and resolve any concerns promptly
• Build strong customer relationships that drive loyalty and repeat business
• Contribute to a positive team culture by supporting colleagues and sharing knowledge
• Help achieve customer satisfaction, retention, and department performance goals

About You

You genuinely enjoy helping people and take pride in providing outstanding customer service.

You understand that every interaction is an opportunity to build trust, solve problems, and create a positive experience for both customers and teammates.

You'll Bring:

• Previous experience in a customer service, service advisory, hospitality, retail, or customer-facing role
• Outstanding communication and relationship-building skills
• A genuine passion for helping people and delivering excellent customer experiences
• Strong organisation and time management skills
• The ability to remain calm and professional in a busy environment
• Confidence using computer systems and administrative processes
• A proactive, solution-focused mindset
• The ability to work collaboratively as part of a team
• High attention to detail and a commitment to quality
• A positive attitude aligned with our SMILE Values
• Current Australian Driver Licence

Automotive experience is highly regarded; however, we're equally interested in people from retail, hospitality, or other customer service backgrounds who are passionate about creating great customer experiences and eager to learn.

What's In It For You?

• Industry-leading earning potential
• Competitive retainer plus incentive structure
• Ongoing training and professional development
• Career growth opportunities within a growing dealer group
• Supportive leadership and a collaborative team environment
• A workplace that genuinely values people, culture, and development
• The opportunity to make a real impact on customer experience every day

Ready to Put a SMILE in Every Drive?

If you're passionate about customer service, value strong relationships, and want to be part of a team that lives its values every day, we'd love to hear from you.

Apply now with your resume and cover letter.

Only shortlisted applicants will be contacted.