Service Advisor

About Us:

At Zeekr Sydney City, we're leading the future of electric mobility with innovative, sustainable vehicles and exceptional customer experiences. As a dynamic and forward-thinking EV dealership, we pride ourselves on our cutting-edge technology, passionate team, and commitment to making electric driving accessible to all. What sets us apart is our people-first culture, collaborative environment, and dedication to excellence—making us not just a great place to work, but a leader in the EV revolution.

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Responsibilities:

Customer Service & Bookings

• Act as the primary contact for customers regarding servicing, repairs and warranty enquiries.
• Manage service bookings and accurately record customer and vehicle requirements.
• Keep customers informed of repair progress, costs and expected completion times.
• Obtain customer approval for additional work where required.

Workshop Coordination

• Liaise with Technicians, Workshop Controller and Parts to coordinate repairs and ensure efficient workflow.
• Monitor vehicle progress and proactively manage delays or outstanding work.
• Ensure customer concerns and technician findings are accurately documented.

Repair Orders & Warranty

• Create, maintain and finalise repair orders, ensuring labour, parts and repair information is accurate.
• Assess and process warranty claims and prior approvals in accordance with manufacturer requirements.
• Follow up outstanding or rejected warranty claims and maintain required warranty documentation.

Administration & Compliance

• Maintain accurate customer, vehicle and service records within dealership systems.
• Ensure repair orders and supporting documentation are complete and compliant.
• Assist with recalls, service campaigns and warranty audits as required.
• Perform other ad-hoc duties as assigned by management.

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Skills & Experience:

• Previous automotive dealership Service Advisor experience preferred.
• Previous Pentana experience highly regarded.
• Strong customer service, communication and organisational skills.
• Good understanding of dealership service and warranty processes.
• Ability to manage multiple customers and priorities in a fast-paced environment.

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Benefits:

• A vibrant, supportive team culture – work with passionate EV enthusiasts!
• Close to public transport – easy commute.
• Free coffee & snacks – stay energised throughout the day.
• Exclusive staff discounts on Zeekr vehicles.
• Ongoing training & career growth in the booming EV industry.
• Excellent career progression opportunities within a rapidly growing business.

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Pre-Employment Requirements:

The successful candidate will be required to undergo a background check, including a National Police Check, prior to commencing employment.

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APPLY NOW!

If you feel that you are the right fit for this job, please consider applying at https://zeekrsydneycity.com.au/career/ or Seek. We look forward to hearing from you and reviewing your application.