Service Advisor

About Us

At TIm Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We are a family-owned single-point store that has been in business over 100 years. We know our employees are what makes the difference at Tim Lally Chevrolet!

Benefits

• 401(K) Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Allstate Benefits - Accident, Critical care, & Disability Plans
• Promote from within
• Paid Time Off
• Holiday Pay
• In House Training

Responsibilities

• Writing a detailed description of the work that needs completed based on inspection of the customer's vehicle.
• Complete a detailed quote on work to be completed, including parts, service hours, shop supplies and tax. Consults customers with necessary repair service and makes recommendations for preventative maintenance.
• Communicate status of vehicles throughout the repair process with the customer.
• Schedules service work according to priority and maintains an orderly flow of work.
• Examine warranty claims and submit any qualifying items to the appropriate manufacturer.
• Prepare invoices and receive payment or obtain credit authorization for customers as needed.
• Acts upon all customer complaints. Refers all unsettled complaints to the Service Manager.
• Maintains a clean store, with a neat and orderly appearance.
• Maintaining a well-groomed, professional appearance, appropriate for the position and situation.
• Assist the Service Manager in any service activities needed in the shop.
• Helps to attain or exceed the established revenue and profit goals for the store.

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.